IBM Accounts Payable/Procurement Senior Delivery Manager in HEREDIA, Costa Rica

An F&A Delivery Manager is responsible for all client-related tasks inclusive of the achievement of high client satisfaction. They interface with the external client and are responsible for service delivery as contracted in the Service Level Agreements (SLAs) and that the SLAs are achieved within agreed budget and schedules. They are responsible as people managers to manage employees delivering the client service, including their development and availability. They maintain awareness of contracted service levels, plans and outlooks, and are the primary interface for all planning matters related to the client contract. The employee guides functional objectives or technologies.Skills:Environment:Professional knowledge related to incumbent's function/business unit and its processes.Communication/Negotiation:Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals.Problem Solving:Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment.Contribution/Leadership:Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists.Impact on Business/Scope:Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

3 - 5 years of experience as People Manager for a PTP OperationClient FacingStrong Communication SkillsFluent EnglishIntermediate/Advanced PortugueseKnowledge of budgets, financial statements, and cost control environment3 years of experience in Procurement

GPSD-Fin & Admin

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