HR Shared Services Associate in Calle Blancos, Costa Rica

Join Amazon’s HR Services team and help make a difference for all Amazonians! We are hiring Associates for our Employee Resource Center (ERC), Client Services.

The ERC department is part of the HR Services organization. In the ERC there are different areas that specialize in specific parts of the full life-cycle of an employee from onboarding new hires, promotions, transfers, and pay rate changes to terminations. The Client Services area is the first point of contact by phone, chat or tickets for inquiries related to payroll, policies and benefits, among others.

The ERC CS associate is an HR representative that takes care of phone related contacts from Amazon employees across the US, Canada and LATAM. Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience.

In this role you will master your research skills and ability to resolve HR issues coming in via the ERC phone system while using our case management system to document and track every call with high level of accuracy. Moreover, you will encourage self-service tools available for all employees.

As a member of the HR Services organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

  • Customer service industry experience (at least 6 months).

  • Microsoft Office Proficiency (Word, Excel).

  • Fluent communication and writing skills in English (85%).

  • Schedule flexibility.

  • Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

  • High School diploma.

  • HR experience.

  • HR technical abilities, HR software preferred.

  • Fluent communication and writing skills in Spanish (85%).

  • Third language a plus.

AMZR Req ID: 547635

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