HR Services Associate [French or Portuguese] in Calle Blancos, Costa Rica

Join Amazon’s HR team and help make a difference for all Amazonians! We are recruiting for an Employee Resource Center (ERC) Associate. This position specializes in the full life-cycle of an employee from new hires, promotions, transfers, and pay rate changes to separations; this position will experience all facets of employment at Amazon. The work focuses on answering HR, Payroll, Benefit, Stock, and policy questions and resolving issues coming in via the ERC phone system and our case management system. As a member of the team, you are also responsible for providing training and communication to HR partners and Amazon employees to build consistency and encourage self-service. You will be cross-trained in all areas of the ERC so our internal employees can have one-call resolution. Become a part of our Employee Resource Center (ERC) and work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Stock, Payroll, Talent Management, and Operations to provide a world-class employee experience. Use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis. Put your exceptional customer service, communication and organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

  • MS Office experience required.

  • 1+ years HR employee life cycle or customer service experience.

  • Proficiency English

  • Proficiency in French OR Portuguese

  • PHR certification.

  • Experience with PeopleSoft.

  • HR software experience.

AMZR Req ID: 548232

External Company URL: