Help Desk Support Engineer in Calle Blancos, Costa Rica

Position Overview

Amazon Corporate Operations is looking for an experienced engineer to join the Global IT Support. This is an opportunity to support distributed systems on a global scale. Our team of seasoned professionals provides technical support for internal systems and services to Amazon employees around the world, constantly looking for ways to improve the customer experience.

Position Responsibilities

Responsibilities include, but are not limited to, resolving escalated support requests involving Active Directory, LDAP, Linux, SharePoint and Exchange, and ownership of a wide variety of systems administration tasks. You have broad hands-on experience in these areas and a solid understanding of networking fundamentals.

Your team regularly works with engineering teams through problem management, clear communication, documentation, ticket reduction efforts, automation and tool development. You have ability to navigate difficult situations with composure and tact and support effective knowledge-sharing through the creation and maintenance of in-team and customer-facing technical documentation.

Ideal Candidate

Amazon is not an average retailer and this is definitely not your average job. We’ll give you the opportunity to really make a difference to our business. We want an extraordinary professional with excellent technical skills who has what it takes to make us the place for people to come to find anything they might want to buy online, fulfilling the Amazon motto to “Work Hard. Have Fun. Make History.”

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Highly self-motivated, possess a keen attention to detail, willingness to help.

  • A minimum of 5 years of technical support experience is required.

  • Systems Administration background preferred

  • Strong knowledge of Office applications, Exchange email, Blackberry, VPN, SharePoint, Active Directory, LDAP, printing and Client operating systems including Windows 7 and 10, Macintosh OS 10.x, Ubuntu and Red Hat Linux

  • Excellent verbal and written communication skills.

  • Strong English is required.

  • Validated ability to troubleshoot and identify the root cause of issues.

  • A history of dealing well with ambiguity, prioritizing needs, and delivering measurable results in a dynamic environment.

  • Ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Perl, PowerShell, and/or VBScript.

  • Experience packaging software with SMS or SCCM.

  • Flexibility, thinking on your feet, and strong analytical skills.

  • Demonstrated skill and real passion for operational excellence.

  • Experience in a Systems Administration or Engineering role

  • Bachelor degree in Information Technology or related field.

AMZR Req ID: 512092

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