Amazon.com Global IT Support Specialist in Calle Blancos, Costa Rica
Amazon's Client Support Services group is looking for best-in-class client-side support personnel to support the expansion of the Amazon Global Helpdesk. You will provide quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.
The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.
Provide remote support for desktops, laptops, printers, peripherals and other computer related devices
Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
Troubleshoot and resolve system hardware and software problems
Participate in monitoring and maintenance of system key process improvements
Creation/maintenance of user accounts
- 1-3 years of Helpdesk or Deskside support experience
Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
Must be highly self-motivated and directed
Must possess a keen attention to detail
Must have knowledge in Microsoft Windows 7/10 and additionally one or more of the following: Mac OS X, Linux.
Specific knowledge in Microsoft Office Products and client applications required
Hardware and software troubleshooting experience required
Experience with Remedy
Advanced Linux and/or Mac experience
Ideally you are educated in Information Technology or related field and hold professional qualifications relating to Microsoft, Linux, and/or Cisco.
AMZR Req ID: 582402
External Company URL: www.amazon.com