3M Junior Salesforce IT Analyst in Asuncion De Belen, Costa Rica

At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.

Here, you can apply your talent in bold ways that matter.

Job Description:

  • Perform configuration analysis across Salesforce and associated integration points

  • Provide functional knowledge for the applications supported by 3M’s IT support organization and associated business processes

  • Ability to resolve complex business requirements via Salesforce CRM / HR configured solutions. Incidents and projects

  • Develop functional specifications and guide the development of those programs within the development team

  • Work with business and IT leadership to define user requirements, and translate them to functional specifications

  • Accountable for end to end resolution of incidents; track and monitor incidents throughout the lifecycle

  • Provide global Salesforce administration

  • Collaborates as needed with other IT support team members on configuration design questions and analysis

  • Facilitates interactions and escalations with appropriate groups (e.g. 3M Solution teams, Global Infrastructure, Integration points etc)

  • Meet or exceed established 3M Support Service Level Agreement (SLA)

  • Update procedures, operation instructions, and any other documentation impacted by system changes

  • Must be able to travel internationally if needed

  • Off hours on-call support is required

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M or @3MNewsroom.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

3M is science applied to life.

At 3M, we are in your cell phone. We are in your car. We are at your doctor’s office. You are never more than 10 feet from a 3M product.

3M helps make it possible for many other companies to do what they do.

At 3M, we produce a mind-bending 55,000 products. Our technology expertise started over 100 years ago with ceramics, turning minerals into sandpaper. This expertise has grown to span 46 technology platforms, with thousands of products and applications.

Our scientists are experts at combining our core technologies to invent a surprising range of products. Our people and our products reshape the way we live our lives every day.

From celebrating new ideas to uncovering fresh uses for tried and true products, 3M solves problems for people, for communities and customers around the world.